01. about
I’m a Tunisia-based Account Manager specializing in international partnerships and payment systems integration. With several years of experience in B2B relationship management, I help businesses connect to scalable, secure, and efficient payment solutions.
Working with global teams and clients across Europe, MENA, and North America, I focus on building long-term value through clear communication, seamless onboarding, and ongoing support. Driven by precision, trust, and collaboration — I aim to turn every partnership into a success story.
02. Experience
Jan 2022 – Present
KAMDEV – International IT Solutions Company
As a client-facing Account Manager at KAMDEV, I manage B2B relationships across diverse industries, helping clients implement and scale digital solutions tailored to their needs.
Jan 2022 – Present
KAMDEV – International IT Solutions Company
As a client-facing Account Manager at KAMDEV, I manage B2B relationships across diverse industries, helping clients implement and scale digital solutions tailored to their needs.
Jan 2022 – Present
KAMDEV – International IT Solutions Company
As a client-facing Account Manager at KAMDEV, I manage B2B relationships across diverse industries, helping clients implement and scale digital solutions tailored to their needs.
Key responsibilities:
• Managing the full account lifecycle for international clients (Europe, MENA, CIS)
• Coordinating project delivery between technical teams and external partners
• Leading onboarding processes and payment systems integration
• Identifying upsell opportunities and ensuring long-term customer satisfaction
• Supporting clients with troubleshooting, roadmap planning, and performance reviews
Key responsibilities:
• Managing the full account lifecycle for international clients (Europe, MENA, CIS)
• Coordinating project delivery between technical teams and external partners
• Leading onboarding processes and payment systems integration
• Identifying upsell opportunities and ensuring long-term customer satisfaction
• Supporting clients with troubleshooting, roadmap planning, and performance reviews
Key responsibilities:
• Managing the full account lifecycle for international clients (Europe, MENA, CIS)
• Coordinating project delivery between technical teams and external partners
• Leading onboarding processes and payment systems integration
• Identifying upsell opportunities and ensuring long-term customer satisfaction
• Supporting clients with troubleshooting, roadmap planning, and performance reviews
Achievements:
• Maintained a client retention rate of over 95%
• Successfully onboarded 20+ enterprise clients across fintech and SaaS sectors
• Helped reduce implementation time by 30% through streamlined processes
• Acted as liaison between dev teams and non-technical stakeholders
Achievements:
• Maintained a client retention rate of over 95%
• Successfully onboarded 20+ enterprise clients across fintech and SaaS sectors
• Helped reduce implementation time by 30% through streamlined processes
• Acted as liaison between dev teams and non-technical stakeholders
Achievements:
• Maintained a client retention rate of over 95%
• Successfully onboarded 20+ enterprise clients across fintech and SaaS sectors
• Helped reduce implementation time by 30% through streamlined processes
• Acted as liaison between dev teams and non-technical stakeholders
03. SKILLS
B2B Account Management
Client Relationship Development Payment Gateway Integration (PSP, API, SDK)
CRM Tools (HubSpot, Salesforce, Zoho CRM)
Contract Negotiation & Client Onboarding
Technical Documentation & Requirements Gathering
Cross-border Payments & Fintech
Systems SaaS & API-based Platform Support
Project Coordination (Agile/Scrum basics)
Basic Data Analysis (Excel, Google Sheets, dashboards)
04. education
2014 – 2017
Bachelor’s Degree in Business Administration
IHEC Carthage – Institut des Hautes Études Commerciales, Tunisia
2014 – 2017
Bachelor’s Degree in Business Administration
IHEC Carthage – Institut des Hautes Études Commerciales, Tunisia
2014 – 2017
Bachelor’s Degree in Business Administration
IHEC Carthage – Institut des Hautes Études Commerciales, Tunisia
2018 – 2020
Master’s Degree in International Marketing & Trade
Université de Tunis El Manar, Tunisia
2018 – 2020
Master’s Degree in International Marketing & Trade
Université de Tunis El Manar, Tunisia
2018 – 2020
Master’s Degree in International Marketing & Trade
Université de Tunis El Manar, Tunisia
2021
Professional Certificate in Fintech & Payment Systems
Centre for Finance, Technology and Entrepreneurship (CFTE), Online
2021
Professional Certificate in Fintech & Payment Systems
Centre for Finance, Technology and Entrepreneurship (CFTE), Online
2021
Professional Certificate in Fintech & Payment Systems
Centre for Finance, Technology and Entrepreneurship (CFTE), Online
05. Languages
Arabic
Native (C2)
Arabic
Native (C2)
English
C1 (Professional working proficiency)
English
C1 (Professional working proficiency)
English
C1 (Professional working proficiency)
French
C1 (Effective operational proficiency)
French
C1 (Effective operational proficiency)
Spanish
B1 (Independent user, conversational)
Spanish
B1 (Independent user, conversational)
Spanish
B1 (Independent user, conversational)
06. References
Michael Johnson
Director of Business Development
“A true professional in account management and business relationships. Always proactive, responsive, and focused on delivering results. Working with him gave us the confidence that our clients are in good hands.”
Michael Johnson
Director of Business Development
“A true professional in account management and business relationships. Always proactive, responsive, and focused on delivering results. Working with him gave us the confidence that our clients are in good hands.”
Michael Johnson
Director of Business Development
“A true professional in account management and business relationships. Always proactive, responsive, and focused on delivering results. Working with him gave us the confidence that our clients are in good hands.”
Laura Martinez
Head of Operations
“Excellent at handling our payment integration. Ensured a smooth onboarding process and ongoing support tailored to our needs. Clear communication and full dedication from day one.”
Laura Martinez
Head of Operations
“Excellent at handling our payment integration. Ensured a smooth onboarding process and ongoing support tailored to our needs. Clear communication and full dedication from day one.”
Laura Martinez
Head of Operations
“Excellent at handling our payment integration. Ensured a smooth onboarding process and ongoing support tailored to our needs. Clear communication and full dedication from day one.”
James Smith
Chief Technology Officer
“Great to work with a skilled account manager who understands the fintech space and helps drive our projects forward. His attention to detail and customer-first mindset make a real difference.”
James Smith
Chief Technology Officer
“Great to work with a skilled account manager who understands the fintech space and helps drive our projects forward. His attention to detail and customer-first mindset make a real difference.”
James Smith
Chief Technology Officer
“Great to work with a skilled account manager who understands the fintech space and helps drive our projects forward. His attention to detail and customer-first mindset make a real difference.”
